Reference

Legal terms for India accounts

This page explains the rules attached to your account, data use and local access.

Account rulesData useCookie useLocal law
t5x Legal terms for India accounts
CONTACT ROUTES

Ways to reach us

Need a clause explained, a record checked or a term matched to your account?

Account form Use the account form when you need a clause explained, want a copy of…
Support mailbox If a detail in your file looks wrong, send the matching proof through the…
Escalation desk For a decision that needs another look, raise an escalation from the same request…
DATA HANDLING

How we handle records

We handle this policy area with a few fixed rules: only the data needed for account service, dispute handling and legal checks stays in active use; cookie settings…

Data file

We keep the records needed to open, secure and service your account, including contact details, device sign-ins and payment traces…

Cookie settings

Cookies help us remember language choice, session status and page settings.

Account security

We expect you to protect your password and device access.

Record retention

We retain transaction logs, support chats and verification files for the period needed to settle disputes, meet legal duties and…

Change requests

If your name, phone number or address changes, send a request with the matching proof.

Contact path

For a correction, objection or copy request, write through the account form or the support mailbox.

Common questions about account and data rules

These answers cover the points that usually come up before you open an account: what we collect, how long we keep it, which checks may apply and how access can change with local law. We keep the wording direct so you can find the point that matters without scanning the whole page. If you need a copy or a correction, the contact paths in the support section are the fastest route.

We use it to open and secure your account, process the requests you make and keep the legal record needed for disputes or audits. Where local law allows, we may also use it to stop misuse.

Yes. Access depends on local law and is available only where local law permits. If a region needs extra checks or blocks a feature, we show that before you go further.

We keep the UPI, Paytm, PhonePe and Google Pay trail only as long as we need it for reconciliation, support checks and legal duties. After that, the record is removed or reduced where allowed.

Send the exact change through the account form and include a document that matches the new detail. We will check the file, update what we can and explain any part that cannot change.

Yes. Ask through the support mailbox or the account form, and include your registered phone number so we can find the right record. We will reply with the copy path or any extra step needed.

We keep only the records needed for service, dispute handling and legal duties. When the retention period ends, we remove the data or store it in reduced form that no longer points back to you directly.